Updated September 23, 2024

Accessibility at Web Summit

Web Summit is committed to making our events accessible and welcoming for everyone.
The content on this page information relates to the accessibility of the main Web Summit site at MEO Arena and Feira Internacional de Lisboa. For information on attending Night Summit or other Web Summit events, please scroll to the bottom of the page.
How do I request accessibility adjustments? 
Please fill out <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">this form</a> to make a request. Requests should be made as soon as you have secured your ticket to Web Summit. Alternatively, you can contact the Web Summit team at <a href="mailto:info@websummit.com">info@websummit.com</a>.
I am a speaker or other invited guest of Web Summit. How do I request accessibility accommodations? 
Please reach out directly to the Web Summit staff member who is assisting you.
What is the deadline for accessibility requests? 
We may be unable to grant some requests if they are made after October 11, 2024. We will do our best to honour requests made after this deadline, however, services cannot be guaranteed.
Can my support companion accompany me to Web Summit? 
Attendees who require personal assistance during Web Summit can request a companion pass. To request this, please contact the Web Summit team using the <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">accessibility requirements form</a> or via email at <a href="mailto:info@websummit.com">info@websummit.com</a>.
What services are not provided by Web Summit? 
Web Summit does not provide:
<ul>
<li>Devices that are personal or individually prescribed, such as wheelchairs, prescription eyeglasses or hearing aids.</li>
<li>Services of a personal nature, such as assistance in eating, toileting or dressing, or the pushing of wheelchairs, or the carrying of personal material.</li>
<li>Connections to soundboards.</li>
<li>Headphones, extension leads, chargers or adapters.</li>
<li>Guides and sign language interpreters for evening or any third-party events.</li>
</ul>
Are service animals permitted at Web Summit? 
Web Summit permits service animals that are trained specifically to assist a person with disabilities. Animals whose sole function is to provide comfort or emotional support are not permitted at Web Summit. 
A dedicated relief area for service animals will be available onsite. The location will be indicated on the venue map when published.
I am visually impaired. How can Web Summit assist me with navigating printed materials? 
Please feel free to ask a volunteer or member of staff to assist you with reading printed materials.
Is session transcription available? 
Transcription services are not available at Web Summit.
Is there an audio description service available? 
Audio description services are not available at Web Summit.
Is there a closed captioning service available? 
Closed captions are available for content on Centre Stage only. Captions for this stage can be viewed on the Web Summit mobile app. Captions are provided in English.
Is strobe lighting in use during Web Summit? 
Strobe-effect and flashing lights will be in use throughout Web Summit including at Night Summit events.
Is there a designated area for wheelchairs at stages? 
A designated area for wheelchairs is available at all Web Summit stages. This is provided on a first come first served basis. Please ask a member of staff if you require any assistance.
What mobility devices are allowed at Web Summit? 
Wheelchairs, three- or four-wheel electric scooters, walkers, canes and crutches are allowed and are reasonably accommodated. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis.
Does Web Summit offer mobility device rental? 
Mobility equipment rental is not offered by Web Summit, and Web Summit does also not provide push services for attendees. However, attendees who require the assistance of a personal attendant during Web Summit can request a companion pass.
Where can I charge my medical or mobility device during the event? 
Standard charging points are available throughout the venue. Please note: The voltage requirements in Portugal may be different to what you normally use for your device. Web Summit does not provide extension leads or adapters.
Is accessible parking available at Web Summit? 
Accessible parking spaces are available in Parque Tejo, near the Altice Arena. Accessible parking is provided on a first-come, first-served basis and where it has been requested in advance using the <a href="https://cilabs-sysops.formstack.com/forms/accessibility_requirements" target="_blank" rel="noopener">accessibility requirements form</a>.
If I need to get dropped off or picked up, is there a safe place for this close to the venue? 
Yes, attendees can be picked up or dropped off at the designated drop-off area. The location will be shown on the venue map when it is published, and will be signposted onsite.
Are there accessible bathrooms at Web Summit? 
Yes, accessible bathrooms are available across the venue. The locations will be shown on the venue map when it is published.
Are there all-gender bathrooms at Web Summit? 
Yes, all-gender bathrooms are available across the venue. The locations will be shown on the venue map when it is published.
I have a severe food allergy and/or dietary restriction. Does Web Summit cater for attendees with dietary restrictions? 
We have tried to ensure that there are suitable food options available to all attendees, and have worked with the venue to accommodate many dietary requirements. However, as with any large catering space, there is a risk of cross-contamination. Please ask each food vendor for details. If you have a severe food allergy and/or dietary restriction, you are welcome to bring your own food to Web Summit.
Is there a prayer and sensory-friendly space at Web Summit? 
There is a prayer and sensory-friendly area at Web Summit for attendees who require a temporary calm environment. The location will be shown on the venue map when it is published. The location will be shown on the venue map when it is published.
Accessibility at Night Summit 
Night Summit takes place in multiple venues across Lisbon. While some venues have ramps, step-free access and accessible bathrooms or service areas, many don’t. We advise attendees to research each venue and the availability of services before attending. 
You can also check out <a href="https://www.willeasy.net/project/en/lisbon-project/visit-lisbon/" target="_blank" rel="noopener">Willeasy</a>, a website – created by a previous Web Summit attendee – that gathers information on accessible venues and transport options in Lisbon.
Accessibility at Venture 
<a href="https://www.conventodobeato.com/events-space-professional-event-planning-lisbon-lisbon-opening-best-events-venue/#conferencias-slide" target="_blank" rel="noopener">Convento do Beato</a> is considered to be moderately accessible. There is step-free access to the venue, accessible parking and an elevator to the first floor. Some rooms on the first floor are not accessible, however. 
If you have any concerns, please contact the team member who invited you to join Venture or <a href="mailto:info@websummit.com">info@websummit.com</a> for advice.
Accessibility at CIS 
<a href="https://www.acad-ciencias.pt/" target="_blank" rel="noopener">Academia das Ciências de Lisboa</a> is not accessible. Please contact the Web Summit team member who invited you to join CIS for advice.
Accessibility at f.ounders 
Please contact the f.ounders team member who invited you to join f.ounders for advice.
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